Professional, friendly, honest, helpful. Explained product (tires) and services explicitly. Advised on best products, money and time saving, and safe, better-quality products. This especially applies to replacement of my lug nuts. Also provided industry knowlege with regard to asking appropriate tire questions when purchasing a new car. Everyone at Saugus, MA Town Fair that I have dealt with is all of the above ... especially Marc! My experiences are always a pleasure, and I feel secure in the performance of my tires when I drive away! THANK YOU!!!!!