I called on the phone and the salesperson Jose gave me excellent service and put together a quote on the phone. He was polite, knowledgeable, and was abe provide me all the info and pricing I needed. He really understood the definition of customer service; When I came in the store, the salesperson was a fantastic help. I changed my mind as to what tire I was going to buy based on his explanation about the choices I had considered. He easily accomodated the change I made and the tires were instaled and the car was aligned quicker than I expected. I am very pleased with my tires and the excellent service I received. I have four cars and they will all need tires at some point and I will defintely come back to Town Fair Tire in Old Saybrook!!